Section 8

Indianapolis- The residents are having issues with the Section 8 Housing Choice Voucher program of the Indianapolis Housing Agency.

A data breach caused a system outage in January which limited access to the desired information to process February housing assistance payments for the Section 8 housing choice voucher program.

Indianapolis Housing Agency said, “According to our third-party cybertechnology investigators, it appears that the outage was caused by an outside individual/entity attempting to access data from IHA’s system. The investigators are in the process of determining what if any, data was affected and will make all appropriate notifications. The system was hacked. This impacts the ability to issue voucher payments which also impacts new move-ins or move-outs.

New move-ins for February will still be processed, but payment for these new move-ins will not be issued until the system is restored.

IHA is working with outside assistance to restore the system as soon as possible. Adjustments will be made at that time to account for new move-ins, move-outs, abatements, and interim household changes.”

The participants are complaining that they have not got any other information from the housing agency and also cannot move out.

One resident tried to move out of her current apartment due to safety concerns but got no response from the housing agency.

The Indianapolis Housing Agency said that they have the ability to process requests to move from Section 8 housing choice voucher holders. The participants are urged to submit the request for the same by either sending an email to the housing agency or calling the customer service center.

Indianapolis Housing Agency said, “IHA continues to work on addressing the processing of 1099s. We have made progress in this matter and continue to work diligently with outside assistance to minimize further disruption. We are aware of the challenges this may be causing for households, landlords, and vendors, and we appreciate everyone’s patience.”